Privacy Policy

This Privacy Policy describes how MapTalesGo ("we", "our", or "the application") collects, uses, and protects information from users of our tourist audio guide application available on the App Store.

By using the application, you agree to the practices described in this Privacy Policy.

1.Information We Collect

The application does not request personally identifiable information such as your name, email address, or phone number. However, we may collect the following information:

1. Location data (optional):
   • Collected only when the user grants permission and while the app is in use.
   • Used exclusively to display your location on the map, recommend nearby points of interest, and draw routes within the selected city.
2. Usage and performance data:
   • Events such as which audio was downloaded, when playback started or finished, and whether it was marked as liked or completed.
   • Technical details like device model, operating system version, language, and country settings.
3. In-App Purchase (IAP) data:
   • Information about subscriptions purchased (type and duration), necessary to validate access to premium content.
   • We do not store payment data; all transactions are securely processed by Apple.
4. Diagnostics and crash data:
   • Information about errors and app crashes to improve stability.

2.How We Use the Information

• Provide and improve location-based features.
• Validate and manage active subscriptions.
• Enhance performance, user experience, and content quality.
• Detect, diagnose, and fix errors.
• Generate internal usage statistics.

3.Third-Party Services

We use the following third-party services to operate the application:

• Firebase Analytics (Google LLC): To collect anonymous usage statistics.
• Firebase Crashlytics (Google LLC): To receive crash reports and improve stability.
• Firebase Authentication (Google LLC): To assign an anonymous identifier to each user.
• Firebase Cloud Functions and Firebase Storage (Google LLC): To validate subscriptions and deliver audio content.

These providers may process data on servers located in the European Union and other regions, applying their own security and privacy policies. You can read more at Firebase Privacy Policy.

4.Data Storage and Security

• Data is stored on Firebase servers located in europe-west9.
• All information is transmitted securely using HTTPS/TLS encryption.
• Access to the data is restricted through Firebase security rules and anonymous authentication.

5.Data Sharing

We do not sell, rent, or share your personal or usage information with third parties for commercial purposes. Data is only shared with the providers listed above for the purposes described in this policy.

6.Data Retention

• Usage and subscription data are kept as long as the user maintains the app installed or the relevant subscription is active.
• Diagnostic data is retained only as long as necessary to resolve issues and improve the service.

7.Children's Privacy

The application is intended for a general audience and does not knowingly collect personal information from children under the age of 13. If we discover that we have collected data from a minor without consent, we will delete it promptly.

8.User Rights (for the EU and other applicable jurisdictions)

If you are located in the European Union or another region with data protection laws, you have the right to:

• Access the information we hold about you.
• Request correction or deletion of your data.
• Restrict or object to the processing of your data.

You can exercise these rights by contacting us at info@maptalesgo.com.

9.Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with the date of the latest update.

10.Contact

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

MapTalesGo
Email: info@maptalesgo.com